The Training
Managing people and handling conflict in the workplace is challenging and time consuming. Our training intervention is designed to help line managers to have high quality conversations with their staff and develop collaborative solutions to problems in their team.
What you will get from us:
FREE online conflict management training for your managers
15 minute 1-2-1s with our leading experts for participating managers
12 month free access to our extensive Managerial Toolkit
Engagement surveys and conclusive assessment of your organisation
How does the course work?
The course is entirely online - managers can learn at their own pace and via PC, laptop, tablet or smartphone. Managers who complete the course will have access to an online toolkit which gives them instant advice on the main challenges they face.
The course has four
key modules:
Effective communication
Develop skills to prevent conflict by communicating effectively and building trust in your team.
Feedback and difficult conversations
Contain conflict by having those difficult conversations with your staff when problems start to arise.
Intervention and decision making
Resolve conflict by learning how and when to respond to challenging situations.
Resolving conflict in your team
Build lasting solutions for conflict situations between your staff members by learning how to find common ground.
“I feel the course has helped to highlight potential issues in workplaces and how managers can respond to different situations and the impact that response has on a team.”
“It helped me reflect on my own experiences at work as a line manager.”
“I think the course really gives you the resources to tackle problems or situations within the workplace with the confidence that you are able to find a solution”
