Conflict Management Skills - Book your place here        

Conflict Management Skills is an online course developed by leading academic experts in collaboration with Acas. Bringing a cutting-edge online conflict management training course to UK businesses, this training intervention is designed to help line managers to have high quality conversations with their staff and develop collaborative solutions to problems in their team.

Why train with us

Smart phone compatible, online conflict management training that takes just 2-4 hours

Individual assessment of your conflict management style

Free access to our extensive Managerial Toolkit

Based on evidence!

Built on research findings, the course is proven to have positive impacts on managers and create long lasting behavioural changes.

See our research

“I have been a manager for 20 years […] I was able to come away from this training with some fresh ideas to help me be more efficient in my role as a Manager.”

“I have to say the knowledge content and presentation of training is excellent […] I think it is exactly what we needed for our inexperienced Managers here.”

Become a skilled manager today

You can book you or your team a place on our online course 'Conflict Management Skills' on the University of Westminster Short Courses website. Click the button below to go to the course page to learn more about the course and book your place!

Buy the course here

How the course works

The course is set out into four distinct modules, managers can work through these at their own pace via computer, tablet or smart phone. The course contains questionnaires, short video lectures, conversation simulations and quiz questions which aim to develop skills and build confidence. Learners who complete the course will also get access to an online toolkit which gives them instant, useable advice on the day to day challenges that managers face.

Module 1

Effective Communication

Effective communication is the foundation of strong conflict management skills. The first module of the course looks at how managers can communicate effectively to build better relationships with their teams.
Module 2

Feedback and difficult conversations

The second module explores how managers can approach feedback and difficult conversations and look for positive outcomes through collaborative problem solving.

Module 3

Deciding to intervene

In our third module, we look at decision making. Discussing at what point managers should intervene in a conflict situation at work, and how they might go about doing so to tackle issues effectively.
Module 4

Resolving conflict in your team

Finally, we set out a structure to resolve conflict within a team. Taking an in depth look at each stage of the conflict management process, and how we can maintain a positive solution.

Get in touch with us.

University of Westminster

Westminster Business School
35 Marylebone Road
London NW1 5LS

ACAS

Acas National, 8th Floor Windsor House
50 Victoria Street
London SW1H 0TL

University of Sheffield

Sheffield University Management School
Conduit Rd
Sheffield S10 1FL

Skilled Managers aims to improve line managers working lives through research, commercial ventures and events. If you or your organisation would like to work with us we’d love to hear from you! Complete the form below and we will be in touch.